Last Updated: October 22, 2026
This Privacy Policy describes how Scarlet Limo (“Scarlet Limo,” “we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit scarletlimo.com (the “Website”) or use our chauffeured transportation services (the “Services”). By using our Website or Services, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide to us:
- Contact information: your name, email address, phone number, and billing address.
- Booking and travel details: pickup and drop-off locations, dates and times, flight numbers, number of passengers, and special requests.
- Communications: messages you send us by phone, text message, email, or through the contact and booking forms on our Website.
- Preferences: vehicle type and any other preferences you share so we can personalize your ride.
Payment information: When you book a ride, your payment is processed securely by our booking and payment providers, including LimoAnywhere and its payment partners. We do not store your full credit card number on our servers.
Information collected automatically: When you visit our Website, we and our analytics providers may automatically collect your IP address, browser type, device information, pages visited, and other usage data through cookies and similar technologies.
2. How We Use Your Information
- To provide, manage, and complete your reservations and transportation services.
- To process payments and send booking confirmations and receipts.
- To communicate with you about your ride, including confirmations, updates, chauffeur coordination, and customer support.
- To personalize your experience and remember your preferences.
- To monitor safety, prevent fraud, and protect our passengers, chauffeurs, and company.
- To improve our Website and Services and understand how visitors use them.
- To comply with legal, tax, and accounting obligations.
3. Text Messaging (SMS)
If you provide us with a mobile phone number, you agree that we may send you text messages related to your booking, including confirmations, pickup updates, and chauffeur coordination, as well as occasional service-related messages. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for assistance. Your consent to receive text messages is not a condition of booking or purchase. We do not share your mobile number with third parties for their marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share it only in the following cases:
- Service providers who help us operate, such as our online reservation system (LimoAnywhere), payment processors, analytics providers, and communication tools.
- Legal requirements: when required by law, court order, or government request, or to protect our rights, safety, and property.
- Business transfers: if our business is sold or merged, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, understand how visitors use our Website, and improve our Services. You can control cookies through your browser settings, but disabling them may affect how our Website functions.
6. Data Retention
We keep your personal information only for as long as necessary to provide our Services, complete your transactions, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure booking and payment processing through our providers. However, no method of transmission over the internet is completely secure.
8. Your Rights and Choices
Depending on where you live, you may have the right to access the personal information we hold about you, correct inaccuracies, request deletion, or opt out of certain communications. To exercise these rights, contact us using the information below.
9. Children’s Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our Website may link to third-party websites, such as our online booking portal. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised “Last Updated” date. Your continued use of our Website or Services after an update means you accept the revised Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:
Scarlet Limo
103 E Rte 70, Marlton, NJ 08053
Phone: (856) 701-5071
Email: info@scarletlimo.com